Local government employer's influence on workplace bullying and client violence: risk prediction model and development intervention

We will study the factors that indicate an increase in these phenomena. This risk prediction model is made in co-operation with the University of Helsinki. The materials used in the project include the municipal personnel follow-up study (the Kunta10 study and hospital personnel well-being study) data collected in 2019–2022.

Factors to be modelled are collected from both surveys and registers and they may be related to an individual, the work itself, a work community, a work unit, a workplace or a specific area of the workplace. The prediction model makes it possible to try to minimize workplace bullying and client violence situations in advance.

In the second phase of the project, we will carry out a development intervention that focuses on developing an organization’s processes, operational models, work and safety culture and supervisory practices, consequently aiming at zero tolerance of workplace bullying and minimizing and preventing client violence situations. The project will be carried out in selected work units from the cities of Helsinki, Espoo and Tampere.